FAQ

There is no MOQ for our personalized products.

Yes, we have order processing system for uploading orders from excel file automatically, and direct API connection from Shopify store.

Yes, we accept cancellations and changes for orders within 24 hours of purchase.

Our current turnaround time is about 2-7 business days upon ordering. Orders may have 2-3 days longer processing and manufacturing time frame during Christmas holiday.

Yes, as a manufacturer, we also accept OEM orders. Besides, we also provide non-engraved personalized products at low prices. For more details, please check with your sales representative.

925 sterling silver, 316L stainless steel and few in Brass. For products made of gold and rose gold are coated with a 18K gold layer. Every product made in 925 sterling silver will have 925 or S925 stamped.

All of our jewelry is hypoallergenic and certified Nickel-free. We test every single style to ensure they meet all of our rigorous standards

Our distributors’ pricing policies vary widely based on their target market as well as the overhead and marketing costs associated with their individual businesses.

High-end jewelry retailers mark up our products as much as 5-10x the wholesale price. In these instances, the pieces are sold with a very fancy presentations and branded packaging to enhance their perceived value.

Most of our customers use a 2-5x markup strategy. This works well for selling over the internet.

Please register on our website, fill the required information. We will check and get back to you within 48h, once successfully approved, we will send an email to you with your membership account from us.

Yes, we do provide discounts for our distributors based on membership policy:

We provide unbranded gift boxes, please check here for reference. For each drop-shipping order, it won’t contain any information about our company, invoice or price.

Yes, we provide customized gift boxes/bags/silver polish cloth etc. Distributors can use our own unbranded package designs to print their brand logo, or they can also send their designs for the package, we can produce it as well. More details please check it with your sales representative.

Please understand we do not accept returns for personalized items. But we generally have a 60 days guarantee policy, during this time period we provide free new replacements (We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value), and this policy applies to the following conditions:

1. We sent the wrong order or item(s), customers received broken items, or the quality of the product customers received is damaged/defective.

2. Customers received the incorrect personalized products: wrong birthstones, wrong names engraved, wrong sizes.

Our 60-day guarantee policy does NOT cover the following, and we are not liable for these issues:

1. Products have been exposed to corrosive substances or chemicals. These chemicals include but are not limited to, seawater, sunscreen, and perfume. Oxidized silver is easily damaged.

2. Any damage to jewelry caused by neglectful, abusive or natural wear and tear are not covered. Damages, such as hit or knocks is easily found under inspection.

To keep your styles at their best, please give them occasional breaks and store them neatly when not in use.

Avoid contact with moisture and liquid cosmetics when wearing fashion and gold plate jewelry; this includes but are not limited to lotion, sunscreen, and perfume.

Jewelry that is 925 Sterling Silver or gold plated should never be worn in the shower, pool or ocean.

Pack your pieces carefully for travel; we recommend always storing them in your carry-on luggage.